Quick answers.
How do I install Chrysergia?
Download your kit from your account, unzip it where you keep work files, and open the folder with your AI agent. The first run checks your computer and builds your starter vault. [Full guide in the docs.]
How do I apply an update safely?
Every update shows a plan first — what it will change — and takes a checkpoint before applying. You confirm, it applies; anything that conflicts with your own edits is parked for you to review.
I have a new computer. Do I need a new licence?
No. The licence covers your organisation, not a device. Move or sync your vault; the recovery guide walks your AI through reconnecting scheduled work on the new machine.
Where is my invoice?
Licence and upgrade invoices are issued by our Merchant of Record and are in your account under Invoices, and in the receipt email. Consulting invoices come from [Distribution company].
How do I ask for a refund?
See the refund policy, then open a ticket with your order number. Payment-level questions can also go straight to [Merchant of Record] buyer support from your receipt.
Find an order
Look up an order without signing in.
Response times
- Licence & download issues
- 1 business day
- How-to questions
- 2 business days
- Founding customers
- Direct access to the author
- Consulting clients
- Your named consultant
[Targets to be confirmed by the distribution company.] Support hours: Mon–Fri, 09:00–17:00 CET.